In order to ensure that IT User Support rates reflect the changing costs of providing the services, the following rate changes are effective April 1, 2007:

Time and Materials (T&M) Support

• UNIX Support has instituted a T&M (Time and Materials) $50 per incident fee for systems not covered by a Service Level Agreement (SLA), and dropped the hourly rate from $121.00 to $110.00.
• The $50 per incident fee for Mac/PC support is unchanged.  The hourly rate has increased from $100 to $110.
• High Priority T&M requests for both Unix and  Mac/PC support will continue to be charged 1.5 times the regular rate.
• Hourly printer repair rates have increased from $75 to $90.
• The handling fee for parts purchases was previously discontinued.

UNIX storage for mail, disk space and web storage will all be reduced from $1.25 to $0.55 per megabyte per month.

Go here to view a chart listing the old and new prices.